Statement of Intent

This policy sets out how we at LivingWellNow otherwise known as LivingWellNowUK use and protect the information that you provide when you use our services and our website

 

It is our intention to ensure that any data you provide is managed respectfully, kept secure and only used for the purposes for which it has been provided.

 

This policy will be updated from time to time in line with prevailing legislation.Any information gathered will be used for in line with and complying with GDPR (2016) and the Data Protection Act (2018), in relation to handling and processing personal data.

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When you contact us via our website, phone or email we will collect your:

Name, Email Address, Telephone Number:

Plus any other information you choose to supply regarding the purpose of your enquiry.

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What we do with this information

 

We ask for your name, address, telephone and email contact details so that we may contact you during the time we are working together and in order to make contact with you to discuss your requirements.

 

We may also use this information to improve our services.

 

What we do with information gathered at the Initial Consultation

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We ask for contact details for your GP and for your next of kin.

We may contact your GP about the health information you supply: there are some conditions which are contraindicated for hypnotherapy.

We may contact your next of kin: this is used very rarely and only in emergency situations.

All contacts made will only be with your express permission.

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We will not contact you with further information about our services or about wellbeing in general unless you ask to receive it and have given written permission.

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In the course of our sessions we will make a note of information you provide to us in order that we can plan future sessions and produce language patterns which will be used in session.

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Under the General Data Protection Regulations (2016) you have the following rights:

 

• the right to be informed (which is why we have produced this policy).

• the right of access (if you wish to see your file then please make a request in writing to Tracey Stubbs, the Data Processor. We will provide you with the information within 30 days of your request).

• the right to rectification (this is your right to request changes to any information we hold that is factually inaccurate. If you believe any of the information we hold about you is incorrect then please let us know as soon as possible and we will make the appropriate changes.

• the right to erasure (given the nature of our work we are required to hold our details for a period of 7 years, after this your information will be securely destroyed).

• the right to restrict processing (we will only use the information for the purposes that we have stated: most standards of confidentiality applied in professional contexts are based upon the Common Law concept of confidentiality where the duty to keep confidence is measured against the concept of “greater good”. If in the therapist's opinion there is good cause to believe that not to disclose would cause danger or serious harm to self, the therapist or others, your GP or other appropriate agencies may be contacted. Only information required to ensure safety of relevant parties would be disclosed.   Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime. The sharing of anonymous case histories with supervisors and peer support groups is not a breach of professional confidentiality.   

• the right to data portability: we will not share your information, other than in the situations described above, without your specific consent.

• the right to object (we will not contact you for marketing purposes unless you have given us specific agreement to do so).

• the right not to be subject to automated decision-making including profiling (we will not use your information for profiling purposes).

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Webcam Sessions

Where sessions are conducted by Webcam, eg. Skype, Facetime, the sessions are recorded only for as long as it takes to write up the notes not taken contemporaneously. Once notes have been documented, the recording is deleted.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you use these links please be aware that you have left our website and we do not have any control over other websites. We cannot therefore be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by our privacy policy. We advise therefore that you exercise caution and look at the privacy statement applicable to the website in question.